We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item back to My Watch Deal in the same condition it was delivered, and My Watch Deal would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 15 days of their delivery date. All items sold by My Watch Deal are 100% brand new unless they are clearly described as “Certified Pre-Owned." or used.
Please note: Jewelry Products & Fragrances are considered final sale items and cannot be returned. Items returned for a refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have an RA# prior to return.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, and unaltered, and where applicable still has the original tags, plastics, box, manual, and warranty card before a refund is processed. Items determined to have been worn, altered, or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee is non-refundable if applicable. Please allow 7-10 business days for your return and refund to be processed.
Please note: Returns received 30 days after the delivery date or returned without an RA number are subject to a 20% restocking fee.
RETURN TO SENDER
All packages that are returned to the sender for any reason will be deducted from the cost of the return at the expense of the purchaser.
Items sent to any address outside the United States are considered final sales and cannot be returned.
2 SIMPLE STEPS
Request your Return Authorization Number (RA#) by contacting us at 1 (586) 945-4746 or emailing firstname.lastname@example.org. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# prior to return.
Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# is clearly printed on the outside of the box. Please note: Returns are accepted within 15 days of the date it was delivered. Your item must be returned to My Watch Deal within 7-10 days of the date that your RA# is assigned.
If the package is shipped domestically, please fully inspect the watch before sending the package abroad.
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.
- If the item is not in good condition or working correctly, it must be repackaged immediately to be eligible for a return.
- If possible, please provide a photo or video of the issue when emailing customer service. This would expedite the process.
- Once it is worn or sized, or the tags/factory tape has been removed, My Watch Deal will not accept the returned item.
In short, My Watch Deal.com cannot replace or refund an item when:
○ The item has been worn
○ The tags/factory tape has been removed
○ The product has been sized.
CANCELING/MODIFYING AN ORDER
If you need to cancel or modify your order for any reason, please contact us immediately at 1 (586) 945-4746, or email email@example.com . Please include your customer order #, name, and e-mail address used for the order and the reason for cancellation or modification. If an order has already been shipped, we may not be able to modify or cancel your order.
Due to the high volume of orders shipped daily, we may not be able to honor a cancellation request as we aim to fulfill our orders as quickly as possible. Once an order has a label created, we are no longer able to modify or cancel it. However, you can still request a return (unless Final Sale) upon receiving your item. Please be advised that emailing your request does not guarantee cancellation unless you receive a reply from customer service or a formal cancellation email. Please contact our Customer Service Department immediately at 586-945-4746 Monday through Thursday from 9:00 a.m. to 4:00 p.m. EST or Friday 9:00 a.m. to 3:00 p.m. if you would like to cancel your order.